Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We process orders quickly (usually within 1–2 business days), so we may not be able to change or cancel once an order is placed. If you need a change, email us at Malik@scentsphere.com as soon as possible and we’ll do our best to help before it ships.
How can I track my order?
How can I track my order?
As soon as your order ships, we’ll email you a confirmation with a tracking number. You can also view tracking anytime from your account.
What if there is a problem with my order?
What if there is a problem with my order?
We’re sorry! Please contact us within 7 days of delivery at Malik@scentsphere.com with your order number and a photo if the item arrived damaged or incorrect, and we’ll make it right.
I didn't receive all of my order?
I didn't receive all of my order?
Items in larger orders occasionally ship separately. Check your shipping confirmation email to see what’s on the way. If something is still missing a few days after delivery, email us at Malik@scentsphere.com.
Are your fragrances 100% authentic?
Are your fragrances 100% authentic?
Absolutely. Every fragrance we sell is 100% authentic and sourced from the brands and authorized distributors. We never sell imitations or testers as full bottles.
Do you offer samples or discovery sets?
Do you offer samples or discovery sets?
Yes! Exploring is half the fun. Browse our Discovery & sample sizes to try a scent before committing to a full bottle.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy. To be eligible, items must be unused, unopened, in their original packaging, and with the receipt or proof of purchase. Sale items and gift cards are final sale. See our full Refund Policy for details.
How do I initiate a return?
How do I initiate a return?
Email us at Malik@scentsphere.com to start a return. Approved returns are sent to: 1070 E Main St, Lake City, SC 29560, United States. We’ll provide instructions — please don’t ship anything back before requesting a return.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
The fastest way to get what you want is to return the original item and place a new order once the return is approved.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive and inspect your return, we’ll email you the outcome. Approved refunds are issued to your original payment method within 10 business days (your bank may take a little longer to post it).
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. shipping then takes about 3–7 business days. Free standard shipping on U.S. orders over $50.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes — when available, expedited shipping options are shown at checkout with live rates and delivery estimates.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Email us at Malik@scentsphere.com as soon as possible. If your order hasn’t shipped yet, we’ll update the address for you.